The telephony service infrastructure used by Just2SayHello is supplied by Telco Global Limited. Telco Global Limited is part of The Carphone Warehouse Group plc.
For the purposes of this document, the provision of telephony services by Telco Global Limited will be referred to as “the Service” or the “Services”. The person (or persons) accessing the service will be referred to as “the user” or “the customer” or “you.” Just2SayHello will be referred to by name or as “We.”
You can use Just2Sayhello service by dialling the applicable access number as detailed by us on our website (which may be changed from time to time as rates change) and then dialling your international number (including the "00" prefix).
By using the Services, you agree to be bound by the following terms and conditions and acknowledge that we provide the Services to you on these terms. You must read and accept (or reject) these terms and conditions as a condition of you using, or relying on, the Services. If you do not accept these terms then you must not use the Services. You acknowledge that continued use of the Services will be deemed to be an acceptance by you of these terms and conditions.
2.1 You shall not use, nor allow any other(s) to use, the Services::
(a) for any improper, immoral or unlawful purpose;
(b) to send a communication which is, or is intended to be, a hoax call to emergency services, or which is defamatory, offensive, abusive, obscene, menacing, threatening, harassing, harmful, invasive of another's privacy, sexist, racist or violent or impersonates another person;
(c) to violate or infringe any rights of, or to cause unwarranted inconvenience or anxiety to, any other person;
(d) in such a way that may damage, interrupt, destroy, corrupt, limit or affect the operation, functionality or quality of the Services, the network or any telecommunications system used to provide the Services;
(e) fraudulently or illegally or contrary to any relevant standard or code; or
(f) for the purpose of re-sale to third parties.
3.1 Except as provided by law, we:
(a) make no warranties, conditions, guarantees or representations as to quality or fitness for a particular purpose, or availability or security of the Services, or that the Services will be free of errors, omissions, interruptions or viruses, or any other warranties, conditions, guarantees or representations whether express or implied, oral or in writing, except as expressly stated in these terms; and
(b) exclude all liability for the accuracy (or inaccuracy) or reliability of any material or other information provided or made available by us or any third party in relation to the Services.
3.2 You acknowledge that access and use of the Services (including any networks or software operating in connection with the Services) may be interfered with by numerous factors outside of our control. Except as provided by law, we make no representations or warranties in respect of accessing or using the Services (including any network or software operating in connection with the Services).
3.3 We are not liable for any failure to perform our obligations if we are prevented from doing so by an event beyond our reasonable control (which may include, without limitation, strikes; labour disputes; acts of God; war; riot; civil action; malicious acts or damage; compliance with any law, governmental or regulatory order, rule, regulation or direction; any act or omission of any government or other competent authority; accident; equipment or services failure, including the unavailability of third party telecommunications services, lines or other equipment; fire; flood or storm).
3.4 You use the Services at your own risk and we will not be responsible for loss or theft of the Services.
4.1 We hereby disclaims and excludes to the fullest extent permitted by law all liability for any loss or damage whatsoever and howsoever incurred including any faults, damages or maintenance to your Services, or any loss, theft or unauthorised use of your Services, or any direct, indirect, consequential, special or secondary loss or damage including any damage to goodwill or property or with respect to loss of data, income or profits or any loss of anticipated savings incurred by you or any loss or damage arising from the consequences of viruses received by you, whether arising in tort (including negligence), contract or otherwise, and arising out of or in relation to your access to or use of or inability to use the Services, or any software or networks used by you in connection with the Services, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line, network or system failure even if Telco or its employees or agents are advised of the possibility of such damages, losses or expenses.
You indemnify us against any action, liability, claim, loss, damage, proceeding, expense (including legal costs) suffered or incurred by us, arising from, or which is directly or indirectly, related to (i) your breach or non-observance of any term of these terms and conditions; or (ii) your use of the Services.
5.2 You agree that you will not, either directly or indirectly, infringe our intellectual property or other property rights (or any of our licensors' rights) in the Services and will not, either directly or indirectly, reproduce, modify, transmit, copy, adapt, sell, publish distribute or communicate the Services or otherwise use the Services in a way which will infringe our intellectual property or other property rights (or any of our licensors' rights), except as permitted by law or with our prior written consent.
6.1 We respect your personal information and undertake to comply with applicable Data Protection legislation in place from time to time.
7.1 We are entitled at our sole discretion to change, add or remove any part of these terms and conditions and to change, withdraw, add or delete any features of the Services or a related promotion at any time by posting or uploading the change or amended terms and conditions on our website or by notifying you by any other means of communication. Your continued use of the Services after this time constitutes an agreement by you to abide by and be bound by the changes or these conditions of use, as so amended.
These terms shall be governed by and interpreted in accordance with English law and the courts of England shall have exclusive jurisdiction to resolve any disputes between us.
Calls are changed as per the customers' current telephone providers pricing. Therefore if a customer makes the call via their residential BT landline they will be charged according to the call plan they currently have. Most residential BT customers have BT Together Option 1, in which case calls are charged per second with a 7 pence minimum call charge. The pence per minute rate we advertise is always the rate from a BT landline on the standard call plan.
Other service providers charge may vary for accessing the numbers as utilised by the service. It is the customers’ responsibility to check with their service provider any additional charges that may be applied before accessing the service. We accept no responsibility for additional charges incurred when using the service.